About Us
Building Africa's Most Trusted BPO Company
Last Updated: April 2026
Apex BPO is a professional business process outsourcing company based in Addis Ababa, Ethiopia. We deliver call centre, back office, data processing, IT support, and operational services to businesses in the US, UK, Australia, Canada, and the Middle East — with formal SLAs, daily reporting, and trained English-speaking agents.
Our Values
Precision
We obsess over accuracy and consistency in every process we manage.
Partnership
We embed within your operations as an extension of your own team.
Excellence
Continuous improvement driven by data, training, and client feedback.
Global Mindset
Cultural fluency across US, UK, Australian, and European markets.
Explore
Our Story
How Apex BPO was founded and where we are headed.
Learn moreLeadership Team
Meet the team driving Apex BPO.
Learn moreWhy Ethiopia
The case for Ethiopia as a BPO destination.
Learn moreSecurity & Compliance
Our approach to data security and regulatory compliance.
Learn moreCareers
Join our team and build a global career from Addis Ababa.
Learn moreFrequently Asked Questions
Apex BPO is headquartered in Addis Ababa, Ethiopia, delivering outsourced services to clients across the United States, United Kingdom, Australia, Canada, the UAE, and Europe.
We serve financial services, eCommerce, healthcare, legal, technology, insurance, property management, and professional services — with sector-trained agents for each.
Every engagement is governed by formal SLAs with daily reporting, monthly QA reviews, and structured escalation procedures. Performance is measured, reported, and contractually enforced.
We combine Ethiopia's structural cost advantage and English-first graduate workforce with formal governance, documented SOPs, and transparent SLA enforcement — not just low-cost labour.
Yes. We maintain a standing invitation for prospective clients to visit our Addis Ababa facility before committing. Most clients who visit convert because the reality exceeds expectations.
Ready to scale your operations without scaling your headcount?
Book a no-obligation 30-minute discovery call. We will map your current process, identify the highest-impact functions to outsource, and give you a same-week indicative cost model — at no charge, with no commitment.
Or request pricing directly →