From Addis Ababa to the World
Last Updated: April 2026
Apex BPO is a professional outsourcing company headquartered in Addis Ababa, Ethiopia. We were founded to deliver high-quality BPO services to global businesses by leveraging Ethiopia's university-educated, English-proficient workforce with formal governance, structured training, and contractual SLA accountability.
How It Started
Apex BPO was born from a conviction that Ethiopia's extraordinary talent pool deserves a global stage. Our founders — experienced professionals from the outsourcing and technology sectors — saw an opportunity to build something different in Addis Ababa.
Instead of competing on price alone, Apex BPO set out to deliver genuinely excellent service. We invested in training, technology infrastructure, and cultural alignment, ensuring our teams could integrate seamlessly with clients in the US, UK, Australia, and beyond.
Today, we continue to grow — expanding our service lines, deepening our expertise, and building long-term relationships with clients who value quality, reliability, and operational transparency.
What Drives Us
We believe outsourcing should create value for everyone involved — cost savings and operational improvement for our clients, meaningful professional careers for our team members, and economic development for Ethiopia's growing services sector.
Every decision we make is guided by that principle: invest in people, build robust processes, measure everything, and earn trust through consistent delivery rather than marketing promises.
Frequently Asked Questions
Apex BPO was founded in Addis Ababa, Ethiopia, by experienced professionals from the outsourcing and technology sectors who saw an opportunity to build a world-class BPO operation in Africa.
Ethiopia offers a large English-educated graduate workforce, competitive operating costs, a UTC+3 timezone that overlaps with UK, US, UAE, and Australian business hours, and active government support for the BPO sector.
Our mission is to deliver genuinely excellent outsourcing services that create value for clients, meaningful careers for our team, and economic development for Ethiopia's growing services sector.
We invest in structured training programmes, formal SLA frameworks, daily performance reporting, and monthly QA reviews. Every process is documented in standard operating procedures and governed contractually.
We work with businesses of all sizes — from SMEs needing a single dedicated agent to enterprise operations deploying teams of 30 or more across multiple functions.
Ready to scale your operations without scaling your headcount?
Book a no-obligation 30-minute discovery call. We will map your current process, identify the highest-impact functions to outsource, and give you a same-week indicative cost model — at no charge, with no commitment.
Or request pricing directly →