Our Services

Comprehensive BPO Solutions

Last Updated: April 2026

Apex BPO delivers 20 professional outsourcing services from Ethiopia — spanning call centre operations, customer support, data entry and processing, IT help desk, back office administration, and operations management. Every service is governed by formal SLAs with daily performance reporting and dedicated account management.

Inbound & Outbound Call Centre

Professional inbound support and outbound campaigns across voice, chat, and email channels.

Customer Support Services

Omnichannel customer care with dedicated teams trained for your brand voice.

Back Office Support

Digitisation, classification, workflow routing, and administrative processing.

Data Entry Services

High-volume, accurate data entry with 99.9% accuracy guarantee.

Data Processing Services

Cleansing, enrichment, transformation, and validation of business datasets.

Business Process Outsourcing

End-to-end outsourcing of non-core processes to reduce costs and improve efficiency.

IT BPO Services

IT service desk, infrastructure monitoring, and application support outsourcing.

Customer Contact Management

Centralised contact management across phone, email, chat, and social channels.

Help Desk Support

Tiered technical help desk from L1 troubleshooting to L3 escalation.

Email & Chat Support

Real-time chat and SLA-driven email support with sub-30-second response times.

Offshore Outsourcing

Cost-effective offshore delivery from Ethiopia with quality controls and timezone alignment.

Back Office Outsourcing

Accounts payable, receivable, reconciliation, and financial back-office operations.

Business Support Services

Administrative, clerical, and operational support services tailored to your business.

Operations Support

Process management, workflow optimisation, and operational excellence consulting.

Data Management

Database administration, migration, archiving, and lifecycle management.

Document & Records Processing

Document digitisation, indexing, records management, and compliance archiving.

Outsourcing for SMEs

Flexible, scalable outsourcing packages designed specifically for small and medium enterprises.

IT Outsourcing

Managed IT services, cloud support, and infrastructure outsourcing.

Resource Augmentation

On-demand skilled professionals to supplement your in-house teams.

Professional BPO

Premium, white-glove outsourcing for complex processes requiring specialised expertise.

Ready to scale your operations without scaling your headcount?

Book a no-obligation 30-minute discovery call. We will map your current process, identify the highest-impact functions to outsource, and give you a same-week indicative cost model — at no charge, with no commitment.

Or request pricing directly →

No setup fees·30-day go-live·Rolling contracts after 3 months·Dedicated account manager from day one